How to invite a guarantor

During the tenancy application, your future agent or landlord may request a guarantor. There are a number of reasons why an agent or landlord may request a guarantor e.g you are a student and have no employment and previous rental history.

A guarantor is someone who agrees to pay the rent of the tenant fails to do so. Most people use a parent or a close relative, but you can choose someone who is willing to undertake the responsibility.

If you have been asked by your agent or landlord to provide a guarantor, you will be prompted in the app and via email of this requirement. For more info on what makes a good guarantor please visit Guarantor Criteria.

When you have found a suitable guarantor and they are happy to proceed, follow the steps below to invite the guarantor to create a RentPassport™.

Step 1: Log into your RentPassport™ and click on guarantor under your Connections. You will see this section state 'Required' when the agent has triggered this request. 

Please note: This field will not be visible if the agent has not requested a guarantor.

Step 3: Click "Invite a rent guarantor" and you will be prompted to enter your guarantor's email address. Please check you have the correct spelling to ensure the invite is sent to the correct person.

Step 4: Click "Send guarantor request" and this will automatically send an email to your chosen guarantor to connect and begin the journey.

Tips:

• You can only connect one guarantor at a time to your RentPassport™.
• You can disconnect from your guarantor at any time by simply clicking on the connection and then "Disconnect my Guarantor".