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How to complete your ID verification
How to complete your ID verification
Updated over a week ago

During the referencing process, your agent may request your ID. Through Canopy, you can not only supply your ID but this will also be verified through our partner, IDnow.

If your agent needs you to complete this on your RentPassport™, they will send you a request and we will notify you via email and in the app.

Please note that all ID is not acceptable evidence. For a full list of acceptable identity documents please click here

Please follow the steps below to complete your ID verification.

Step 1:
Log into your RentPassport™ and select "ID verification" and click "Start Identity check".


Step 2:

Select a form of photo ID. If you do not have a photo ID to verify your identity, please click here.

Please note: If you have previously completed ID verification through a Right to Rent check, you will see the option to select this from your pre-verified ID list.


Step 3:

Now let's make sure you have everything ready for your ID verification. You need to make sure:

  • You have your ID document to hand

  • You are in a well-lit place

  • Be ready for a selfie (don't worry we don't require the pout)

Step 4:

Ok, now you're ready! Firstly, you will need to scan your ID. Once you have scanned the front, you will be prompted to scan the back of your ID. Lastly, you will be asked to flash the hologram on your ID by tilting your ID back and forth.

Don't worry, this is all required to validate the authenticity of your ID.


Step 5:

Now it's time for your video selfie. This is a moving image of you so we can validate your identity. Ensure your face is framed in the oval, click "I'm ready" and move your face as instructed.


Step 6:

Once you have completed all these steps have completed your identity verification. IDnow will review and verify your ID, you will see the following page in your RentPassport when this has been completed.

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