FAQs: Right to Rent

Why do I have to do provide the agent with my right to rent?

It is a legal requirement for an agent/landlord to ensure a renter has the right to rent in the UK. You will not be able to proceed with your tenancy application if you fail this check. The government has provided a list of documents that are acceptable proof of this, please click here to learn more about documentation.

How do I prove my right to rent?

It’s an easy journey which takes you step by step. Simply select which document you would like to use, upload this and then take a selfie to validate the ID. Our partners at IDnow will take care of the verification. Once complete the agent will do the rest. For further instructions click here.

My ID won't scan properly/picture isn't accepted

When taking a picture of your ID ensure this is well lit but try to avoid glare or flash on your camera. When taking an image of yourself, ensure there is plenty of light, and it is shining on your face and not from behind you (e.g. a window).
Make sure that you have an active internet connection. We recommend using WiFi, but a mobile data connection will work too.
If this doesn’t help, then restart the process. We recommend trying this on our app as the cameras on smartphone are usually better than a webcam.

I only have a visa to prove my right to rent

Not to worry, this should be acceptable but double check the government guidelines to ensure you upload all the correct documents. Unfortunately we are not able to validate documents such as visa letters/other paper documents via IDnow but once you have uploaded these, your agent/landlord can check these.