To verify your income manually you'll need to upload documents to provide evidence of your stated income. For more information on what documents you need, please click here.
For step-by-step instructions on verifying manually, see below:
Select the 'Verify income' section on your RentPassport™.
Click 'Add' next to 'Income Sources' and tick the relevant income sources of all incomes you are receiving, e.g. if you have a part-time job and also receive benefits tick both 'Employed' and 'Benefits'.
Click 'Add' next to your selected income source to enter your income details.
Please note that if you have more than one income for an income source (e.g. you have two employments, or receive two different benefits) you will need to enter each one separately. Please enter your first income and then return to the below screen and you will see an option to 'Add another'.
Answer the questions on the next few screens about the income you are receiving, who is paying you and when you began receiving this income.
Once you have entered your income amount and payment frequency you will be asked to provide evidence to verify this. To manually verify, select 'Or upload documents instead'. A button will appear labelled 'Upload documents'. Please click this, upload the relevant documents and press 'Submit'.
Once you have uploaded your documents, these will be reviewed by our team within 48 hours*. You will receive an email from Canopy when this has been completed.
*All documents will be reviewed in our working hours. You can find our opening hours here
Please see the following articles to assist you with completing your Instant RentPassport™: