If you are paying your rent in cash or someone is paying the rent on your behalf, such as a spouse or employer, you will not be able to verify your rent payments via open banking. You can however, self certify you rent payments.
Please see below for step-by-step instructions on how to do this:
Go to the 'Verify rent' section of your RentPassport. Click 'Verify your rent'.
On the next screen click on 'Living Situations'.
Here you will be asked "Have you rented in the UK in the last 12 months?" and "Are you a UK homeowner?". Answer these questions and click 'Save'.
When you have answered 'Yes' to "have you rented", click 'Add' to label the rent and state who your rent is paid to.
As you are not able to select any rent transactions click on "I am unable to verify using open banking"
Finally, once you confirm by clicking "I am unable to connect my bank", you will see a screen confirming that your rent section is complete
Your agent/landlord may request a landlord reference to support your application.