I cannot verify my rent payments with Open Banking? – Canopy

If you are paying your rent in cash or someone is paying the rent on your behalf, such as a spouse or employer, you will not be able to verify your rent payments via open banking. You can, however, self certify your rent payments.

If you are a homeowner, please click here.

Please see below for step-by-step instructions on how to self certify your rent payments:

Step 1:

Go to the 'Verify rent' section of your RentPassport. Click 'Verify your rent'.

Step 2:

On the next screen click on 'Living Situations'.

Here you will be asked "Have you rented in the UK in the last 12 months?" and "Are you a UK homeowner?". Answer these questions and click 'Save'.

Step 3:

When you have answered 'Yes' to "have you rented", click 'Add' to label the rent and state to who your rent is paid to.

Step 4:

As you are not able to select any rent transactions click on "I am unable to verify using open banking".

Step 5:

Finally, once you confirm by clicking "I am unable to connect my bank", you will see a screen confirming that your rent section is complete

Your agent/landlord may request a landlord reference to support your application.

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