Why am I not able to locate my credit profile? – Canopy

As part of the referencing service we provide, we have a relationship with Experian in returning necessary credit information surrounding tenancy checks.

The report that is returned to us is different to a consumer report. This is a more in-depth score as we are looking into individuals' credit information surrounding tenancy checks.

There are various reasons why a credit profile may not be found. One of the common reasons is that you may not have sufficient information to form enough of a credit background.

For example, if you only have a bank account associated with an address this may not be enough to build your credit profile.

You may not meet the required authentication level, we are unable to validate your information/credit background.
The information is often correct but if you believe this is incorrect you may want to recheck the information you have entered.

Full legal name: Remember to enter your full name including any middle names. If this has recently changed be aware that Experian can take up to 6 months to update their systems.

Date of birth: Ensure you have entered your date of birth correctly, double-check this in case an alternate day/month/year was accidentally selected.

Address history: Remember to enter at least 3 years of UK address history. Ensure you were registered on the electoral roll/utility bills/bank accounts at the addresses.

Use the address lookup to make it easy to ensure the address is formatted correctly. If you think the address format looks incorrect you can go back and edit this to see if this will help.

If you are still unable to achieve a credit check, I’m afraid we are unable to override this for you. If you have any further queries, do not hesitate to contact our support team or refer directly to Experian.

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