How do claims work?

As with a cash deposit, you will sign an inventory check-in report and an inventory check-out report which is the basis of any reasonable claim. All claims are capped with the coverage limit being 8 weeks rent.

• Claiming works in the same way a traditional cash deposit claim is settled. Agreement of a claim will be required from all parties.
• If at the end of the tenancy, you do not make a payment to settle any financial loss or damage to the landlord or agent, then the landlord or agent can submit a claim to Canopy.
• Canopy will settle the claim with the landlord, and then collect any money owed from you, the tenant.
• All life cover events will require sufficient proof, unfortunately we do not cover pandemics such as COVID-19.

For information on how to qualify for DepositFree™ Insurance click here.